Web Thank You Points: Frequently Asked Questions

How do I see the rewards I've earned or used?

Log into your account on our website.
Click the Rewards launcher icon in the corner of your screen.
Once the panel opens, click Your Rewards to see a full list of your earned and redeemed points.

How do I start earning points?

Step 1: Create an account on our website (or sign in if you already have one).
Step 2: Start shopping! You will earn 7 points for every $1.00 you spend.

How do I redeem my points for a reward?

Log into your account on our website.
Click the Rewards launcher icon in the corner of your screen to open the panel.
Click on "All rewards."
If you have at least 500 points, click the "Redeem" button next to the $5.00 discount voucher.
Use the "Apply code" button to automatically add the discount to your cart, or copy the code to paste at checkout.

Note: Smile will also email a copy of the discount code to you, and you can always find it later under "Your rewards" inside the panel.

Can I use these points in-store? No. This online rewards system is completely separate from our physical store's loyalty program. Points earned online can only be used on our website.

When are points added or removed from my account?

Points are ADDED when your order is:

Shipped
Completed
Awaiting Pickup

Points are REMOVED when your order is:

Cancelled
Declined

What qualifies for points?

You earn points on your order subtotal, taxes, and shipping fees.
You do not earn points on portions of your order paid for with coupons, discounts, or store credit.

Still have questions? We are here to help! Please send us a message using the contact form below.