After you place your order

  • If you have paid by credit card you will receive an email confirmation that the order has been placed successfully. 
  • If you opted for Internet Banking , you will receive an email on how to proceed.
  • We will check through your order and make sure we can complete it.
  • If there are any issues with your order we will contact you by email.
  • For orders that are to be collected from one of our stores, an email will be sent to advise that it is ready for collection.
  • For delivery of your order, an email will be sent to advise that the courier has collected your order, and will provide an estimated time/day of delivery. A tracking number will also be provided to follow the delivery through.

When do we retrieve Internet orders

  • Orders are retrieved Monday to Friday 7am to 5pm and are sent out at the next available courier pick up. Please see sendings times
  • Pick up from Stores orders will be notified as ready for collection within 2 hours of an order being received
  • Orders made on Saturday or Sunday will not be available for collection until the following Monday unless a prior arrangement has been made.