Returns, Replacements & Refunds
At Bohemein Fresh Chocolates we pride ourselves on the quality fresh chocolate products we produce.
No refunds will be given for goods if you have simply changed your mind. So please choose carefully.
If the goods are faulty, we will meet our obligations under the Consumer Guarantees Act 1993 to provide a remedy.
If your chocolate delivery has been damaged in transit please contact us immediately by emailing firstname.lastname@example.org or Call 04 499 79 13. If you can, please take a picture and describe the damage so we can provide the appropriate remedy.
If your chocolate delivery has been damaged in transit refund/replacement will be at our discretion.
Should a refund be provided it will be done within 7 days and include the courier fee.
Our aim is to supply your order in a timely manner, however if a supply issue arises we will contact you as soon as possible. If goods are delayed indefinitely and no alternative is found the order may be cancelled.