FAQs

How do they know who its from? 

  • We do not include the name of the sender on our orders.

  • If you wish to let the recipient know who the generous chocolate giver is you can do so by requesting a personalized gift card.

  • We will hand write any message you wish into an appropriate card for the occasion, be it Birthday, Anniversary, Bereavement or just to brighten someone's work day. Simply write your message in the comments section on the checkout page and we will do the rest.    

When will they receive it? 

  • We use NZ Couriers to deliver our chocolates throughout New Zealand.

  • All our chocolates are dispatched from our stores in Wellington and Auckland.

  • NZ Couriers offers us a "Targeted" delivery of Same Day (by end of Business) within the Wellington and Auckland regions. But the service they "Guarantee" is next working day by 9am to a Business address or by end of the next working day to Residential addresses.

  • With orders outside of the CBD in the North Island, it is a "Targeted" time frame of overnight delivery by 9 am next working day to a business and by end of next working day to residences.

  • However the Guarantee is for 1 day more than that, so within 2 days of being sent. Rural delivery is up to 3 working days.

  • In short, we cannot offer an exact time of delivery and cannot promise to deliver on an exact date or at an exact time but we endeavor to work with NZ Couriers to make sure that all orders are delivered swiftly and promptly within a reasonable time frame.

Can I give courier instructions? 

  • We write the address on an address label, simple instructions such as "up the driveway" or "go to the backdoor" we can write on the address label for the courier to read. But we cannot instruct them as to a specific delivery time.

What do the cards look like? 

  • We have a range of greeting cards supplied to us, however we cannot be certain of any particular design being available at all times.

  • With the message that you provide, we choose a card that seems appropriate.

  • All our cards are blank inside so you can be sure the only words will be the ones you provide.

Can I choose the chocolates? 

  • You can certainly choose the chocolates to go in the gift box.

  • Under Each Category you will find My Own Selection Box. Click on it and simply select your chocolates.

  • Please note that some of our chocolates are available in Milk or Dark chocolate and you will need to specify which you would prefer.

  • All chocolates are subject to availability and we will contact you by email if any of the chocolates are unavailable. 

Do you gift wrap? 

  • We do not offer a gift wrapping service.

  • All our gift boxes are sealed with a satin ribbon and you can specify the particular colour if you like.  Our standard ribbon colour is a black satin ribbon.

  • We have a range of colours and although we cannot necessarily provide the exact colour you choose we will use the closest match we can.

Can I order from outside NZ for delivery to an NZ address? 

  • Yes you can.

  • We do not deliver outside of New Zealand however, we can accept an order from anywhere in the world provided all the necessary details and payment is provided.

When can I collect my pick up order? 

  • Your order for collection will be available at the nominated store for collection with 2 hours of you placing your order if placed before 4pm on a weekday otherwise it will be available for collection the following morning.

  • You will be contacted by email when the order is ready to collect.

  • Your order is subject to availability of stock within the store.

  • You will be contacted by email if there are any delays or questions, so if someone else is collecting the order please bear this in mind when providing contact details.

I have changed my mind, can I get a refund please? 

  • No refunds will be given for goods if you have simply changed your mind. So please choose carefully.

  • However we will try to help you if we can. This will depend whether your order has been sent, what type of product you ordered etc.

  • The best way to get this sorted is to give us a call and we will see what we can do. No promises

Do you deliver on Saturday and Sunday? 

  • We do not offer deliveries on Saturday, Sunday or Public holidays.

  • However if you need to, it is sometimes possible to collect your order from one of our stores.

  • Our stores are not open on Public Holiday.

  • To arrange a weekend collection, you will need to contact the appropriate store prior to placing your online order to ensure it will be possible.

What happens after I Place my order? 

  • If paying by credit card, you will receive an email confirming successful payment of your order.

  • If you have opted for Internet Banking an email with instructions on how to complete your order will be sent to you.

  • We will check through your order and make sure we can complete it.

  • If there are any issues with your order we will contact you by email.

  • For orders that are to be collected from one of our stores, an email will be sent to advise that it is ready for collection.

  • For delivery orders, an email will be sent to advise that the courier has collected the order for delivery, provide a estimated time/day of delivery and a tracking number to follow the delivery.

Can I order novelties Online? 

  • Sorry no - we do not offer our novelties at our online store. Our novelties are hollow and very fragile.

  • They are available for purchase at our Retail Stores in Auckland and Wellington only.

  • If you wish to “Personalise” a novelty, such as ask for a message to be written on a Heart or for an entirely white chocolate or Dark chocolate novelty for example, you need to order these in advance. We ask that you come into the store to do so.